Shipping Policy

Thank you for shopping with NAYL.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation message with tracking details (if available).

Shipping Time

We currently ship throughout Egypt.

Estimated delivery time: 3–5 business days nationwide.

Please note that delivery times are estimates and may vary during peak seasons, public holidays, weather conditions, or courier delays.

Shipping Fees

Shipping fees are calculated at checkout and displayed before you complete your purchase.

Failed Deliveries

Please ensure that your shipping information is accurate and complete.

If a delivery fails due to an incorrect address, an unavailable recipient, or refusal of delivery, additional shipping fees may apply for reshipment.

Exchange Shipping Costs

Customers are responsible for shipping fees associated with approved exchanges unless the exchange is due to a defective, damaged, or incorrect item sent by NAYL.

Delays

While we strive to deliver all orders within the estimated timeframe, NAYL is not responsible for delays caused by shipping carriers, weather conditions, public holidays, or other circumstances beyond our control.

Contact Us

If you have any questions regarding your order or shipping, please contact us on Instagram:

@nayl.bythenile