Refund policy

Return, Exchange & Refund Policy

At NAYL, we strive to ensure that every order meets your expectations. Please review our policy below before making a purchase.

Swimwear Exchange Policy

Due to hygiene reasons, all swimwear purchases are final sale and cannot be returned or refunded.

If you need a different size, we offer a size exchange only under the following conditions:

  • The exchange request must be made within 3 days of receiving your order.

  • The item must be unworn, unwashed, and in its original condition.

  • All tags, packaging, and hygiene liners must remain attached and intact.

  • Exchanges are subject to size availability.

NAYL Magnetic Clipper Exchange Policy

For the NAYL Magnetic Clipper, we offer color exchanges only.

  • Exchange requests must be submitted within 5 days of receiving your order.

  • The clipper must be unused and returned in its original packaging.

  • Color exchanges are subject to availability.

Please note that refunds are not available for color preference changes.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order and provide photos of the issue.

Once verified, we will arrange a replacement or suitable resolution.

Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Swimwear

  • Personalized or custom-made products

  • Gift cards

  • Sale or clearance items

  • Products that have been used, worn, washed, damaged, or altered after delivery

Refunds

Refunds are only issued in cases where:

  • An item is defective and a replacement is unavailable.

  • An incorrect item was delivered and cannot be replaced.

If approved, refunds will be processed to the original payment method within 7–10 business days.

Contact Us

For exchange requests or questions regarding your order, please contact us on Instagram:

@nayl.bythenile

Requests submitted outside the exchange periods stated above may not be eligible for approval.